Thursday, November 29, 2007

It's the most wonderful time of the year

I'm going to take a bit of a break from working on finding out if all the Dewey Decimal numbers in the chapter I'm editing are correct (oh how it breaks my heart to stop doing a task I so enjoy...) to report on some very excellent customer service I experienced recently.

While at the local mall last night with S, we were doing some Christmas shopping for each other, saying, "Oh, I like that" and then just buying it to wrap later (no surprises from him, I guess). We wound up at the Gap and S was looking to see if they still carried the argyle sweater he liked the last time we were there. Well, they were all out of the color combo he loved, but they had the blue left. Except not in his size. The young sales ladies were incredibly quick to leap into action. S expressed that he really liked the Gap's argyle better than any other argyle anywhere this season, so I knew that I wanted to get him the sweater if it was possible, but I also knew that is all out, and it might be impossible.

Three phone calls and a 'really big favor' later, they are holding a blue argyle sweater in the right size at the Gap at the Shoppes at Arbor Lakes for us to pick up on our way to the cities tomorrow afternoon, and we were already planning a stop at the Shoppes. Yes, three phone calls, and Gap's normal holding time for items is one day, but the salespeople at both stores were feeling generous during the holiday season, I suppose. Yay for that! Now, here's hoping they really are holding the sweater...

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